Privacy Policy
Pearled Wing Customer Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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Rachel Field
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What information we collect, use, and why
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
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Lawful bases and data protection rights
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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
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Directly from you
How long we keep information
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We will keep your contact information for the duration of our communication. Once we reply to your queries we will no longer need it.
Cookies
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XSRF-TOKEN
Cookie for fraud detection of calls
Session
Essential
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hs
Security Cookie for Hive (legacy)
Session
Essential
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svSession
Cookie for security, stability, and core site function
12 months
Essential
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SSR-caching
Performance cookie for rendering
24 hours
Essential
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TS*
Cookies for attack detection
Session
Essential
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bSession
Used for system effectiveness measurement
24 hours
Essential
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fedops.logger.sessionId
Tracking session errors and issues (resilience)
12 months
Essential
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_wixAB3|*
Cookie for site experiments
6 months
Essential
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server-session-bind
Cookie for API protection
Session
Essential
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client-session-bind
Cookie for API protection
Session
Essential
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oAuthState
Session cookie for identification
Session
Essential
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wixSession
Cookie for security, stability, and core site function
12 months
Essential
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sec-fetch-unsupported
Used to indicate browser limitations preventing the enabling of site security features
Session
Essential
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How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
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